Access Bank's system upgrade has led to a crisis, leaving users without access to funds and causing widespread frustration.
User Issues with Access Bank
Access Bank users have encountered difficulties during the critical system upgrade. Customer Kola could not access his funds and had to borrow money until the issue was resolved. Banji, another customer, also experienced disruptions, adding that the bank had previously deducted money from his account erroneously, prompting him to close the account and switch to another bank.
Impact on Businesses
In addition to individual users, businesses have been hit by the bank's system failures. A textile trader in Oshodi lost a ₦2.1 million sale due to the app's malfunction, and another business owner reported that three of his customers couldn’t transact due to technical issues.
Reaction and Consequences
Social media has been inundated with complaints about Access Bank’s system failures. The update, promised to enhance the digital experience, has turned into a major glitch. Users are frustrated by the lack of response from the bank, while business owners are forced to seek alternative solutions.
Access Bank, like other banks, has faced challenges after system upgrades. The current situation demands swift resolution and clear communication from the bank to regain customer trust.
