Bolt has expressed grave dismay over the murder of its driver in South Africa and calls for enhanced safety measures to protect drivers and passengers.

Circumstances of the tragic incident

Bolt driver Nguquko Gaza Dingani was killed while completing a ride in Johannesburg. According to the e-hailing Partners Council, the suspect and an accomplice booked a ride via the Bolt app and directed the driver to an area where the attack took place. One assailant was caught on camera robbing and shooting the driver. Subsequently, the city's police, working with South African police, arrested a suspect carrying illegal firearms. The accomplice remains at large.

Public reaction and safety measures

Following the driver's murder, e-hailing drivers in Johannesburg have demanded improved safety measures from Bolt. EPCO organized a march to the crime scene. Drivers are calling for mandatory passenger verification to reduce attack risks. Bolt stated they are collaborating with the police on the investigation and are in contact with the driver's family to offer support and assist with insurance claims.

Possible ways to improve safety

EPCO suggests implementing mandatory passenger verification through ID and face recognition. While Bolt introduced a verification feature, it remains optional. The company declined to comment on making it mandatory, focusing instead on liaising with authorities to address ride-hailing driver violence.

The murder of a Bolt driver raises global concerns and amplifies calls for improved safety measures on e-hailing platforms. It is hoped that these calls will be addressed.