The Federal Competition and Consumer Protection Commission (FCCPC) is urging telecom operators to ensure improved service delivery. This follows the recent 50% tariff hike approved by the Federal Government.
Tariff Increase and FCCPC's Response
In light of the 50% tariff increase, the FCCPC has urged operators like MTN, Glo, and Airtel to enhance their service quality. The commission highlighted the need to address issues such as network congestion, dropped calls, and inconsistent internet speeds. Resolving these issues should be a priority alongside tariff adjustments.
Agreement with NCC and Consumer Protection
FCCPC referred to the Memorandum of Understanding with the Nigerian Communications Commission (NCC), highlighting a shared commitment to consumer protection, fair competition, and the elimination of exploitative practices. This agreement ensures that any regulatory changes carefully consider both industry sustainability and consumer interests.
Requirements for Operators
Operators must ensure that the tariff increase comes with transparent terms. They are required to clearly disclose plan details and ensure there are no hidden charges. FCCPC emphasizes that operators should use the additional revenue for infrastructure development and service improvement. The commission also advises open communication about the rationale and benefits of the tariff increase.
FCCPC is committed to monitoring the impact of tariff adjustments to ensure compliance with regulatory standards. The commission continues to work with NCC to address consumer concerns during this transition period.
