GTBank has completed upgrading its core banking system to Finacle and extended branch working hours until 6 PM for customer convenience.
Transition to Finacle System
GTBank announced today the completion of its core banking system upgrade to the Finacle platform. In an email statement to customers, the bank expressed gratitude for their patience and trust during this transition period.
"We thank you for your understanding during this transition; your continued trust means everything to us," the bank's statement read.
Scheduled Operational Changes
Due to the protracted transition process, the reopening of branches was delayed from 9 AM to 12 PM today. Despite temporary inconveniences, GTBank noted that all branches will remain open until 6 PM to serve its customers.
Customer Reaction and Future Updates
The delay has sparked a trend of discontent among customers, who voiced their frustrations online. Other Nigerian banks, including Zenith and Access Bank, have also announced temporary shutdowns for core system upgrades.
The Nigerian banking sector is undergoing a wave of technological changes aiming to enhance operational efficiency and customer experience.
