MTN Ghana has denied claims of data theft by explaining that increased data consumption is due to the shift to 5G networks and heavy video streaming.
Causes of Rapid Data Consumption
Stephen Blewett, the CEO of MTN Ghana, attributed the rapid data usage to enhanced networks like 5G, which accelerate data consumption. He explained that higher resolution videos consume more data with stronger network signals.
Customer Reactions in Ghana and Nigeria
Customers in Ghana and Nigeria have expressed dissatisfaction, claiming that the data consumed exceeds their subscriptions. Social media is filled with complaints from users who allege that their data depletes faster than expected. In response, MTN offers customers to send their contact details for examination of data loss cases.
MTN’s Response and Regulatory Actions
MTN conducts internal checks to resolve discrepancies in data. Nigerian residents have called on regulators, such as the Nigerian Communications Commission (NCC), to investigate the data issues. MTN Nigeria notes that data depletion can depend on factors such as device type and network mode.
MTN Ghana continues to deny deliberate data theft claims, linking increased usage to network improvements and streaming. Regulators may play a key role in addressing the issue to protect consumer rights.
