The cryptocurrency exchange OKX has decided to enhance its information collection processes following incidents where normal users were mistakenly categorized as risky.
Issues with Risk User Identification
OKX acknowledged shortcomings in its risk control systems that caused inconvenience to users by erroneously categorizing them as risky. The exchange noted that many companies tend to employ aggressive identification methods, leading to false positives.
Employee Responsibilities and Oversight
In its announcement, OKX emphasized the importance of compliance and risk control standards. The company performs checks on its staff and adheres to a zero-tolerance policy for misconduct, including disinformation and actions against user rights.
Ensuring User Privacy
The exchange reassured users that their accounts and funds would not be affected as long as they are not involved in criminal activity. OKX emphasized the importance of protecting client privacy, stating that any requests for information must comply with established standards.
Despite the challenges of erroneous user classification, OKX is actively working on improving its control systems to minimize such incidents in the future.
