Pi Network users are experiencing significant struggles with the migration process set to begin on June 28. Problems with KYC verification, two-factor authentication, and zero wallet balances are causing dissatisfaction and uncertainty about the system.
KYC Verification Problems
One of the main issues for thousands of users is the Know Your Customer (KYC) verification step. Many users who completed KYC months ago are facing problems again, with their migration status getting stuck or showing a 'tentative approval' that prevents further progress. Even after passing photo and document checks, the Pi system is not syncing properly, and support has been largely silent.
Two-Factor Authentication Challenges
Another source of frustration is the two-factor authentication (2FA) feature introduced to enhance transfer security. Instead of helping, it’s causing more headaches. Many users report never receiving the confirmation email or getting error messages when they click the link. In some cases, completing 2FA sends the tokens back to the mobile app, forcing users to start over.
Zero Balances After Migration Attempts
Even users who complete every step correctly are facing a surprising issue — their wallet shows a zero balance. Some say the coins appeared briefly and then vanished. Others are watching their unlocked tokens disappear without ever reaching their mainnet wallet. This has led to anger and confusion, especially after years of waiting.
The Pi Core Team states they are working on fixes, but there’s still no clear timeline. They recommend updating the app, clearing the cache, and rechecking the steps. Meanwhile, users are disappointed as the price of the native Pi coin has already dropped 75% from its peak.
