Scammers pretending to be Binance support are employing new schemes to steal personal information and cryptocurrency from users.
New Scammer Tactics
According to an update on Binance's official blog published on June 13, scammers contact users through WhatsApp, Telegram, or Facebook, impersonating support staff. They claim there are issues with the user’s account and request a face video to resolve it. Once they obtain the face video, scammers use it along with stolen data to bypass biometric authentication, allowing them to access user accounts and transfer funds without raising any suspicions.
Binance's Cautionary Advice
The Binance risk team confirmed they are actively tracking and shutting down fake support accounts. Users are strongly advised not to send videos or scan QR codes that do not come directly from the Binance app or website. The company highlighted that valid communication is only possible through verified channels and recommended using strong passwords and two-factor authentication.
Cryptocurrency Theft Statistics
A blockchain security company, CertiK, reported that over $2.1 billion in cryptocurrency was stolen globally in 2025. Binance's warnings highlight how quickly impersonation and social engineering techniques are developing, especially in the cryptocurrency space.
Binance users must remain vigilant and not ignore the threats of fraud, ensuring the security of their accounts.
