In the fast-paced world of cryptocurrency trading, one of the essential qualities for platforms is transparency and user support. Unfortunately, recent cases on Bitget, a popular crypto exchange, have raised serious concerns regarding its approach to P2P trading, especially in resolving disputes and securing user funds.
The Case: Fraudulent Behavior and Unresolved Complaints
A user reported a troubling incident involving a P2P merchant who allegedly engaged in fraudulent activity by providing false payment confirmations after completing a transaction. Despite multiple follow-ups with Bitget’s support team, the user noted no action was taken, leading to growing frustration and distrust. The merchant, upon accepting a P2P order, failed to disclose that they were processing payments through third parties, a fact only revealed after the trade was initiated, making cancellation impossible. The user highlighted that the payment confirmation screenshots appeared suspicious, with the payment being easily cancellable despite being marked 'pending'.
Lack of Accountability: The P2P Trading Disconnect
Bitget’s P2P trading system, which operates separately from the main platform, seems to serve as a means for the exchange to avoid liability in case of issues. By creating a divide between P2P transactions and the main exchange, Bitget limits its responsibility for disputes, particularly those involving fraudulent behavior. The platform's structure allows traders to operate independently without the same level of oversight expected from the core exchange. In such cases, when a user reports a fraudulent transaction, any meaningful response may take an alarmingly long time, or, in some instances, no response at all.
Customer Support: A Broken System
Despite numerous attempts to contact Bitget’s customer support, users find themselves trapped in a cycle of automated responses with little to no resolution. This has led many to question whether Bitget is deliberately stalling complaints or simply lacks the resources to provide adequate support. With reports of unresolved disputes accumulating, it’s evident Bitget’s customer service is failing to address user concerns, especially regarding issues related to P2P trades. The absence of human intervention and personalized support in resolving such cases creates a toxic environment where users feel ignored and vulnerable.
The experience reported by this user is far from isolated. As the cryptocurrency market continues to grow, traders increasingly question the reliability of platforms that fail to protect their assets, particularly in P2P transactions. If Bitget aims to maintain its reputation as a trusted crypto exchange, it must take immediate action to reform its P2P system, improve customer support, and ensure that fraudsters can no longer exploit its platform with impunity. Otherwise, the platform's questionable handling of complaints and disconnect between P2P trading and the main exchange may continue to damage its credibility.
