Uber introduces payment change to curb off-app negotiations with drivers

Uber introduces a new policy allowing passengers to switch payment method from cash to card before the end of their trip. This change aims to avoid cash-related issues and ensure digital payments.

Uber's New Policy

According to Uber's new policy document, riders can now switch from cash to card payment before the end of their trip. This is useful in cases where the rider does not have enough cash or the driver does not have enough change. Drivers do not need to take any action to accept these payments as they will be automatically credited through the Uber app.

Drivers' Reactions to the New Policy

Many drivers believe the new feature does not address current problems and may lead to conflicts. Steven Iwindoye, the public relations officer of the drivers' union, stated that changing payment method at the end of the trip will create issues as drivers expect cash or bank transfers. Driver Ajibola expressed concern that this change could lead to widespread unrest among drivers.

Purpose of Uber's Policy

Some drivers see this as Uber's move towards fully integrating all payments within the app to prevent unofficial agreements between drivers and riders. If a rider switches from cash to card payment mid-trip, the full amount would be processed through Uber, regardless of any off-app fee agreement.

Uber's new policy has sparked mixed reactions among drivers. While some are concerned it will lead to conflicts, others see it as an attempt by the company to control all payments within the app and reduce unofficial negotiations.