From November, Microsoft customers will start to build autonomous AI agents, aiming to reinforce their position in the rapidly growing tech market.

AI Agents as Virtual Workers

Microsoft initially announced AI agents, which can function as virtual workers, back in May. This marked a significant advancement in large language models (LLMs), extending their capabilities beyond simple chatbots. These programs require minimal human intervention and can respond to client queries, identify sales leads, and manage inventory.

Support for AI Agent Creation

Microsoft customers can utilize Copilot Studio, an application that doesn't require extensive coding knowledge, to create AI agents. The company also allows the use of its own models and those from OpenAI for developing these agents. Similar technological advancements are being made by other big market players, like Salesforce.

Ready-to-Use AI Agents from Microsoft

Microsoft introduced 10 ready-for-use agent solutions to assist with routine tasks, such as managing supply chains, expense tracking, and client communication. One example from McKinsey & Co showcased an agent handling client inquiries, checking interaction history, and scheduling follow-up meetings.

With the public release of AI agents in November, Microsoft offers businesses the opportunity to leverage cutting-edge technology to enhance their operations and bolster their market standing.