In a significant move to enhance consumer protection, the Bank of Ghana has announced new regulations aimed at curbing unethical practices in the digital lending sector. Effective from November 1, these regulations are designed to create a more ethical environment for debt collection. The analytical report published in the material substantiates the following: these measures are expected to significantly improve transparency and accountability in the industry.
New Rules for Digital Lenders
The new rules explicitly prohibit the use of threats, violence, or obscene language by digital lenders during the debt collection process. Additionally, lenders are barred from making unauthorized communications with the contacts of customers, ensuring that borrowers are treated with respect and dignity.
Bank of Ghana's Initiative
These measures are part of the Bank of Ghana's broader initiative to restore normalcy in the industry and protect consumers from harassment. By enforcing ethical practices in debt recovery, the Bank aims to foster a more trustworthy lending environment. This initiative ultimately benefits both lenders and borrowers.
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