In response to recent directives from the New York State Department of Financial Services (NYDFS), virtual currency firms in New York are obligated to meet stringent new customer service standards. The NYDFS has mandated that virtual currency entities (VCEs) operating in the state must offer customers channels to file complaints and requests through various mediums such as phone, email, or chat, alongside providing regular updates and estimated resolution timelines. Superintendent Adrienne Harris, highlighting the significance of transparent and prompt complaint resolution and customer query handling, asserts the necessity for VCEs to promptly attend to service requests. BitLicensees and limited-purpose trust companies are among the entities required by NYDFS to establish robust policies and procedures for efficient customer interactions. These firms must conduct quarterly assessments of customer communications, which will be monitored by NYDFS to ensure adherence to the directives. The VOLT initiative by NYDFS, aimed at enhancing virtual currency oversight, includes the implementation of these customer service requirements. NYDFS has been a key player in regulating the Bitcoin market in New York since the initiation of the BitLicense program in 2015. The updated customer service criteria set by NYDFS indicate significant progress in the virtual currency industry, fostering transparency and accountability. Through the imposition of stringent standards and monitoring mechanisms, NYDFS endeavors to build trust and responsibility within virtual currency firms in New York.