Recent complaints from drivers about extremely low fares on the InDrive app have led to the company explaining that the issues are due to GPS glitches and passenger network problems.
Drivers' Complaints about Low Fares
Drivers have criticized the company for unbelievably low fares. An example is a trip costing 2,000 naira from Fatai Durosinmi-Etti Crescent in Victoria Island to Egbeda. The app estimates the distance to be 38.6 kilometers, with a travel time of one hour and two minutes. Similar examples are abundant.
InDrive Management's Response
InDrive's Public Relations Manager, Lineo Thakhisi, stated that the company is aware of the issues but they are rare, affecting less than 1% of trips. These issues can be caused by GPS glitches or passenger network problems. The company aims to maintain a fair and transparent platform for drivers and passengers.
Drivers' Feedback
Some drivers complained that the issue is getting worse by the day. Ola, a driver, said, 'Someone needs to sue InDrive because it is becoming worse every day. Some days I don't even go out because of the ridiculous amount on the app. I only go out when I get offline. This is because it is of no use. If I venture on such a ridiculous trip, the entire money won't be enough for fuel alone.' Other drivers echo this sentiment, demanding changes in fare policies.
Hopefully, InDrive will rectify the GPS anomaly. As long as these issues persist, the small percentage of drivers affected at any point will feel demeaned by the low fares.
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