Recently, StealthGate successfully recovered over $5.4 million that was frozen on the Changelly platform, marking a significant event for victims of blocked crypto swaps.
The Case with Changelly and Swap Issues
The victim, a long-time user of Ledger Live, initiated four separate USDT-to-BTC swaps in March 2025 using Changelly’s built-in integration. Each transaction was correctly submitted, confirmed on-chain, and routed to the appropriate wallet, yet no Bitcoin was ever delivered. The funds vanished, and support went silent.
The Recovery Process
Over two months, the victim followed every official procedure: submitting tickets, completing KYC, providing proof of fund origin and wallet ownership, and even escalating publicly via Reddit and Twitter. Despite doing everything right, they were met with either automated replies or complete silence. With no remaining options, the user turned to StealthGate, an incident handling service.
Significance of the Case for the Crypto Ecosystem
The StealthGate team launched a focused investigation, combining technical analysis of blockchain data with platform-side escalation. Within weeks of their involvement, the full $5.4M was returned to the user’s wallet. This recovery sets an important precedent, showing that high-value cases are not dead ends, and with the right support, frozen funds can be recovered.
The successful fund recovery is a beacon of hope for many users in the crypto ecosystem facing similar issues. This case represents a significant step toward improving user support in the sector.
