Customers of the SuiPlay0X1 portable gaming device by Mysten Labs are facing unexpected import charges that are frustrating users.
Unexpected Fees for Buyers
Early buyers of the SuiPlay0X1 have reported high import charges, reaching hundreds of dollars. Mysten Labs has paused the next shipment to address complaints and assess possible costs. A company representative noted that due to the thin margin of $599 on the device, they cannot cover unexpected charges.
Reasons for Shipment Delays
The company decided to temporarily halt the shipment of new units to account for customer feedback regarding unexpected taxes. Currently, Mysten has reported that 2,000 devices have been delivered, while the next batch of 3,000 is on hold until late August. The delays were caused by changes in trade rules imposed during Donald Trump's presidency, which increased tariffs on goods from Hong Kong.
User Reactions
Many users expressed frustration on social media and on the official Sui Discord server. Some buyers reported charges as high as $348, which exceeds half the price of the device. "If the outstanding duties of $138.11 stand, how do I get a refund?" one buyer asked. Mysten Labs informed that customers facing excessive charges could reach out to support.
The situation with the SuiPlay0X1 highlights the impact of tariff policies on consumers and the need for transparency regarding import and additional costs for customers.
