GTBank recently completed a transition to the new core banking system Finacle, promising improved efficiency and customer service. However, many customers have experienced issues since the upgrade.
Transition to New System
Guaranty Trust Bank, one of Nigeria’s largest financial institutions, recently upgraded to a new core banking system, Finacle, aimed at enhancing efficiency and customer service.
Customer Feedback
Despite claims of improvement, many customers have expressed dissatisfaction over missing funds and service disruptions. Jabir Ibrahim reported being unable to withdraw money due to an insufficient balance despite having adequate funds. Upon contacting GTBank's customer service, he was advised to be patient while the issue was resolved.
Bank's Response and Potential Implications
GTBank acknowledged the disruptions, stating that their digital banking channels are undergoing fine-tuning. Sources within the bank attributed the issues to technical complications from the migration, potentially causing temporary account balance discrepancies. The bank assured customers their funds remain intact, attributing issues to delayed synchronization.
Despite assurances of swift resolution, the significant impact on customers and potential legal implications remain concerning.
